Navigating Flexible Working Requests

In the evolving landscape of work culture, flexibility has become a key component in attracting and retaining talent. With advancements in technology and changing societal norms, many employees seek arrangements that allow them to balance their professional and personal lives effectively. As an employer, handling flexible working requests requires careful consideration and adherence to legal guidelines. Here’s a comprehensive guide on how to navigate this process effectively.

Flexible working encompasses various arrangements such as remote work, flexible hours, compressed workweeks, part-time schedules, and job sharing. These options can provide employees with greater autonomy over their work schedules, leading to increased job satisfaction and productivity.

As of 6th April 2024, the new reform to flexible working laws came into effect, which includes making the right to request flexible working a “day one right”, changing the number of requests that employees can make (increasing it from one to two written requests in every 12 months), and amending the time limit for employers to deal with requests from 3 months to 2 months.

As an employer, it’s crucial to handle these requests fairly and in accordance with the law.

Key points to remember include:


Any employee, regardless of their role or tenure, can request flexible working. However, employers have the right to refuse a request on legitimate business grounds.


Employers must follow a formal procedure when handling flexible working requests. This involves meeting with the employee to discuss the request, considering it carefully, and providing a written decision within two months.

Reasonable Grounds for Refusal

While employers can refuse a request, it must be for legitimate business reasons. These may include the inability to reorganise work among existing staff, detrimental impact on performance or quality, inability to meet customer demand, or insufficient work during the proposed working hours.

Open Communication

Encourage open dialogue between managers and employees regarding flexible working options. Employees should feel comfortable discussing their needs and how they believe flexible arrangements could benefit both parties.

Consideration and Fairness

Assess each request on its merits, considering factors such as the employee’s job role, operational requirements, and impact on team dynamics. Treat all requests consistently and fairly to maintain trust and morale within the workforce.

Explore Alternatives

If unable to accommodate the requested arrangement, explore alternative solutions that may meet both the employee’s needs and the operational requirements of the business. This could involve proposing different working patterns or trial periods to assess feasibility.


Keep thorough records of all flexible working requests and decisions made, including reasons for approval or refusal. This documentation can serve as evidence of compliance with legal obligations if required.

Embracing flexible working can yield numerous benefits for both employers and employees, including:

  • enhanced employee morale and engagement;
  • increased productivity and efficiency;
  • improved work-life balance, leading to reduced stress and burnout; and
  • access to a wider talent pool, including those with caring responsibilities or disabilities

Handling flexible working requests requires a careful balance between meeting the needs of employees and maintaining the operational requirements of the business. By following legal guidelines, fostering open communication, and considering requests fairly, employers can create a supportive and inclusive work environment that attracts and retains top talent.

Embracing flexibility not only benefits individual employees but also contributes to the overall success and competitiveness of the organisation in today’s dynamic marketplace.